Refund policy
Quilting Affection Designs does not provide refunds for printed or digital products once they have been shipped or downloaded. However, I recognize that unique circumstances may arise, and exceptions can be considered on a case-by-case basis within 30 days of purchase.
Digital Pattern: All sales are final. All patterns need to be downloaded within 30 days of purchase, with a maximum of 3 download attempts. All patterns will have your name and Order number timestamped on the PDF.
Printed Patterns: If a pattern is shipped via First-Class mail and is reported lost, no refund will be granted because there is no tracking number to monitor the package. Please contact your local postal service for assistance. For Ground Advantage and Priority Mail shipments, refunds will be considered on a case-by-case basis within 30 days of purchase.
You can cancel and receive a full refund on items that have not yet been shipped. Please notify us immediately if you need to cancel an order, as we try to ship all items the next business day after receiving full payment.
If your item is damaged in transit, please let me know immediately or within 2 business days of receipt. Please provide proof of damage with photos, so I may substantiate the claim. I will work with you upon notification to come to a satisfactory resolution. If the item needs to be returned due to damage, it must be postmarked within 5 days of contacting me about the problem. Delivery confirmation from USPS must be obtained by the buyer and forwarded to me when the package is sent as proof of mailing date, so the item can be tracked until delivery. Iām sorry, but all postage costs will be covered by the buyer. I will refund once the item has been returned.
We do not provide refunds for packages that arrive late. If you have a specific deadline, please allow extra time for delivery. For First-Class mail, allow 2-4 weeks for delivery.
Thank you!